Introduction
At Zara Treks, we strive to deliver your outdoor and travel products in a timely and secure manner. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing Time
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time Frame
- Delivery within major cities: 3–5 business days
- Delivery to other regions: 5–7 business days
- Remote or hard-to-reach areas: 7–10 business days
3. Shipping Method
- We use trusted courier partners to ensure safe and reliable delivery.
- All orders are shipped via Cash on Delivery (COD) service only.
4. Shipping Charges
- Standard shipping charges may apply based on the delivery location.
- Any applicable charges will be clearly shown at checkout.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number (if available) via SMS or email.
- Tracking may not be available for certain remote areas.
6. Delays
- While we strive to meet the stated delivery times, delays may occur due to unforeseen circumstances (e.g., weather conditions, courier delays, or holidays).
- Zara Treks will not be held responsible for delays outside our control.
7. Undeliverable Packages
- If an order cannot be delivered due to incorrect address or unavailability of the customer, our courier partner will attempt delivery again.
- After repeated failed attempts, the order will be returned to us, and the customer will be responsible for reshipping costs.
8. Contact Us
For questions about shipping or to inquire about your order status, please contact us at:
📧 [email protected]